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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juanita Taylor

Juanita Taylor

December 2, 2024

5  out of  5
rating by Juanita Taylor
"Jenna and her associate Thomas have been wonderful so helpful when I signed up for my policy Thomas went over everything that was available to me as an insured it's this attention to detail that made me leave another State farm agent that was in Michigan and transfer to one in Columbus and I am forever grateful that I did that"
We responded:
"Juanita we are so glad you hear of your experience with our office! Thank you for taking the time to leave us such a nice review regarding your insurance policy. We look forward to working with you in the years to come! -Janna Bidlack, Agent"
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Vincent Hendrix

November 23, 2024

5  out of  5
rating by Vincent Hendrix
"The rates for home and auto seem fair with better coverage. The agent was knowledgeable and professional ."
We responded:
"Vincent thank you for taking the time to leave us a review regarding your experience with our office! I’m so glad we were competitive and were able to offer you better insurance coverage. We look forward to working with you! -Janna Bidlack, Agent "
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Tommy Clark

November 8, 2024

5  out of  5
rating by Tommy Clark
"I had a fantastic experience with Janna and Brian they both were able to help me understand everything I needed for coverage on both of my vehicles and gave me a price that was much better then the insurance that I was with for three almost four years. I highly recommend anyone to talk to them and get a quote and see how much they can save you a month."
We responded:
"Tommy, thank you for sharing your fantastic experience with our office! I'm happy to hear that both Brian and our team could assist you in understanding your auto insurance coverage needs and provide you with a better price. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Deb Harper

November 7, 2024

5  out of  5
rating by Deb Harper
"Janna is wonderful! Should of done thw switch to her a long time ago. Was with same insurance company 25 years and was concerned. Moved everything with ease."
We responded:
"Deb, thank you so much for your kind words! I'm glad you found the switch to be smooth and easy. It's wonderful to know that after 25 years with your previous company, you felt comfortable moving everything over with us. If you ever need anything or have any questions, our office is here to help. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Kaleb Kern

October 29, 2024

5  out of  5
rating by Kaleb Kern
"Janna and her team have been wonderful help for everything I've needed. She yearly checks in, which is a nice reminder when time passes so quickly with auto pay. Anytime I needed something I had no issues getting ahold of the team."
We responded:
"Kaleb, thank you so much for your kind words! I'm glad to know that our yearly check-ins and the ease of getting in touch with our team have been helpful for you. We always strive to provide the best service possible and it's great to see that reflected in your experience. If you ever need anything else, don't hesitate to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Richard Leezer

October 28, 2024

5  out of  5
rating by Richard Leezer
"Very helpful and knowledgeable. Saving us $$$ with better coverage. Thank you so much."
We responded:
"Richard, thank you for your kind words! I'm glad we could help you save money while providing better coverage. Your satisfaction is important to us. If you have any further questions or need assistance, feel free to reach out anytime. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Shalini Patel

October 16, 2024

5  out of  5
rating by Shalini Patel
"Wonderful working with Janna and Thomas. They help me answer a lot of my questions and figured out what worked for me and my family."
We responded:
"Shalini, thank you for your wonderful review! I'm so glad to hear that you had a positive experience with Thomas and me. We always strive to provide clear answers and find the best solutions for you and your family. If you have any more questions or need further assistance, don't hesitate to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Mary Wetterauer

September 26, 2024

5  out of  5
rating by Mary Wetterauer
"In today’s climate of automated and impersonal service, Janna Bidlack and her staff, shout out to Brian, are the exception! Personable, professional, efficient, knowledgeable folks. Would have given more ⭐️ if possible."
We responded:
"Mary, thank you so much for your wonderful review! We're glad to know that you found our service personable, professional, and efficient. Brian and the rest of our team truly appreciate your kind words. We're always here to help with any of your insurance needs. Thanks again for your support! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Sadie Eva

September 19, 2024

5  out of  5
rating by Sadie Eva
"Janna Bidlack State Farm helped me with my policy for a duplex of mine in Ohio. Their staff is great and Thomas has always been super responsive, friendly and helpful whenever I needed anything."
We responded:
"Sadie, thank you for your wonderful review! I'm glad our team, especially Thomas, has been able to assist you with your duplex policy in Ohio. It's great to know that you found our staff responsive, friendly, and helpful. If you ever need anything else, we're here to help! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Zoe Harris

September 17, 2024

5  out of  5
rating by Zoe Harris
"Janna responded and addressed all my family insurance needs with such patience and professionalism. She treats her clients with respect regardless of age, race, or status. More importantly, she responds in a timely manner. I would leave a message late in the evening after office hours, and she would get back to me first thing the next morning. The service is great, the price is greater. I appreciate you and your staff, Janna. Thank you Zoe"
We responded:
"Zoe, thank you so much for your thoughtful review! I'm glad I could address your family's insurance needs with the patience and professionalism you deserve. It's important to me to treat everyone with respect and respond promptly, even after office hours. Your appreciation means a lot to our team. We're happy to provide great service at a competitive price. If you ever need anything else, don't hesitate to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Troy Gambol

August 29, 2024

5  out of  5
rating by Troy Gambol
"Great company, everyone there friendly and helpful especially Thomas. He always returns calls and displays a comforting and compassion attitude"
We responded:
"Thank you, Troy, for your wonderful review! I'm glad to hear that you found our team friendly and helpful. Thomas will be happy to know his efforts are appreciated, especially his prompt responses and compassionate attitude. If you need any further assistance, don't hesitate to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Beka

August 23, 2024

5  out of  5
rating by Beka
"Excellent customer service. Everyone I’ve talked to since switching to State Farm has been fantastic! The prices are cheaper than I was paying elsewhere for more coverage! Thank you."
We responded:
"Beka, thank you for your kind words and for choosing our office. I'm glad you're happy with our customer service and the coverage you received. If you have any questions or need further assistance, we're here to help. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Alex Carr

August 21, 2024

5  out of  5
rating by Alex Carr
"Friendly, helpful, and understanding. Had a nice chat and I’m better off for it."
We responded:
"Alex, thank you for your kind review. I'm glad you found our conversation friendly, helpful, and understanding. If you have any further questions or need assistance in the future, feel free to reach out. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Zuly Gonzalez

July 18, 2024

5  out of  5
rating by Zuly Gonzalez
"They are very kind, patient with our English pronunciation. They offered us just what we were looking for: saving money and good insurance for our vehicles. I highly recommend this agent and his assistant. Successes!"
We responded:
"Thank you for your review, Zuly! We’re so happy you found what you needed with our service. It's wonderful to know that our patience and understanding made a difference in your experience. Your recommendation means a lot to us, and we’re here to help whenever you need assistance. Wishing you many safe and happy miles on the road! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Krithika Rajaram

June 26, 2024

5  out of  5
rating by Krithika Rajaram
"We just obtained a great insurance package through Janna Bidlack State Farm, with special thanks to Katie Fairey. Katie is very personable and went above and beyond to accommodate our needs and our time schedules. She walked us through the policies in great detail and didn’t try to oversell anything. We appreciate her time and look forward to working with a local group."
We responded:
"Krithika, I'm thrilled to hear you had a fantastic experience with Katie at our office! We're pleased she provided detailed explanations and tailored policies to meet your needs. We're grateful for your kind words and look forward to assisting you further. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Andrew Savage

June 18, 2024

5  out of  5
rating by Andrew Savage
"Shoutout to Katie, who helped me snag an awesome policy that our family needed. More importantly, she's a sister in the Lord who's committed to serving others, so if you get to talk to her, it'll be a blessing. Thanks again, Katie!"
We responded:
"Andrew, I'm thrilled to hear that Katie provided your family with an awesome policy! We're grateful for her commitment to serving others and making your experience a blessing. If you ever need assistance in the future, our office is here for you! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Chandra Pandey

June 17, 2024

4  out of  5
rating by Chandra Pandey
"I am very satisfied with the service. Brian presented certain insurance options that were quite attractive to me. Brian answered all my questions honestly. I ended up buying my auto insurance through his company, Janna Bidlack/StateFarm."
We responded:
"Thank you, Chandra, for sharing your experience! I'm pleased to hear that Brian provided you with attractive insurance options and answered all your questions honestly. We're grateful for the opportunity to assist you with your auto insurance needs. Please feel free to reach out for any future insurance inquiries. - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Laura King

June 10, 2024

5  out of  5
rating by Laura King
"Great experience! Katie was amazing to work with and answered all my questions honestly. Insurance can be both intimidating and confusing, but Katie explained everything so well. I’d definitely recommend this agency!"
We responded:
"Laura, I'm delighted you had a great experience with Katie! We're pleased she could make insurance less intimidating and confusing for you. Thank you for recommending our agency – we're grateful for your kind words! If you ever need assistance in the future, we're here for you! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Abigail Truelove

May 14, 2024

5  out of  5
rating by Abigail Truelove
"Lovely person to work with! She was informative and personable as she walked me through the process to help me gain a better understanding of my coverage. Very happy I chose her as my agent!"
We responded:
"Abigail, your positive feedback brightens our day! We're thrilled you found my explanations helpful and are pleased with your coverage. We're here for you anytime you need assistance or have questions. Thank you for choosing our agency! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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James McCarthy

May 9, 2024

5  out of  5
rating by James McCarthy
"We recently moved to Columbus Ohio and, fortunately, found Janna and her team, Smith and Thomas, to take care of our insurance needs. Working with them has been and is an absolute pleasure, they found multiple areas in which we were over insured thus made substantial savings for us. Their level of customer care reminds me of the friendly small town service I was used to in Ireland."
We responded:
"James, we're thrilled to hear that you found substantial savings with our team! We're pleased to provide you with the level of customer care reminiscent of small town service. Thank you for your kind words, and we look forward to assisting you with your insurance needs in Columbus, Ohio! - Janna Bidlack - State Farm Insurance Agent, Columbus, OH"
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Elaine Watson

May 1, 2024

5  out of  5
rating by Elaine Watson
"I’m so grateful for Katie and her patience with all my questions! It’s really been a delight to talk insurance with her. Highly recommend!"
We responded:
"Hi Elaine! Thank you for the amazing review. Katie is a great asset to our agency and we are so glad to hear that she provided wonderful service. - Janna Bidlack - State Farm Insurance Agent"
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Pam Demonbreun

May 1, 2024

5  out of  5
rating by Pam Demonbreun
"I reached out to get a quote from Katie. She helped me understand what I needed and when I could make a change in my insurance. Thank you Katie for your help."
We responded:
"Pam, thank you for taking the time out of your day to leave us a review! We love hearing about how Katie provided a wonderful insurance experience for you. Our office loves being your good neighbor! - Janna Bidlack - State Farm Insurance Agent"
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R C

May 1, 2024

5  out of  5
rating by R C
"Will absolutely be referring friends and family to work with Katie Fairey regarding insurance! From start to finish she was through, never once making it feel like a business transaction but personal. I appreciated her communication during the whole process."
We responded:
"Thank you, Robert, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Katie, who go above and beyond for their customers. Thank you for trusting us with your insurance needs! - Janna Bidlack - State Farm Insurance Agent"
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Annmarie Morovich

May 1, 2024

5  out of  5
rating by Annmarie Morovich
"Highly recommend working with Katie Fairey for all of your insurance needs! She was extremely patient, answering all of our questions/ concerns. Extremely responsive and professional but making you feel from the very start that she cared, with your best interests at heart."
We responded:
"Thank you, Annmarie, for your positive feedback and for acknowledging the exceptional assistance provided by Katie. We greatly appreciate your recognition of our team's dedication to delivering outstanding service. - Janna Bidlack - State Farm Insurance Agent"
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Nicholas Dekker

May 1, 2024

5  out of  5
rating by Nicholas Dekker
"Had a great conversation with Kate about our homeowners and auto insurance. Very knowledgable and detail-oriented. She answered all of our questions!"
We responded:
"Thanks for the kind words, Nicholas! We’re happy to hear Katie was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Janna Bidlack - State Farm Insurance Agent"